Baffling problem...

[sheilahoff]

I just sent the email below to tech support. But I have no idea how quickly they respond since I've never had an issue before. So I'm posting here as well.

I've been using Zoom for awhile now and have it successfully installed on a half dozen sites. So I know how this is all suppose to work. I have version 4 Pro, build 1005.

I'm developing a new site and having a baffling problem. Because it's a new site I had it on my own server for testing, where it works fine (in 2 different installs). When I posted it on the real server the client will be using (which has not resolved yet) I get the form correctly but when I run a search not only don't I get the search results but it's dropping out all graphic and page info after the form. You'll see in a minute.

www.hoffmangraphics.com/greens/html/search.php
www.hoffmangraphics.com/efguides/html/search.php
These are on MY server and both work as one would expect.

http://003c03b.netsolhost.com/html/search.php
Is on the new server and looks correct. It's drawing from http://003c03b.netsolhost.com/html/search_template.html
Which also looks correct. HOWEVER, now try a search and look at the results! It drops the bottom half of the top/right globe and the entire footer! I can NOT figure out what's wrong.

PLEASE...help me!

OH, and on a much less important issue... I read the FAQ and cannot find this... Is there any way to add a line break between the submit button and the Results Per Page info on the form?

Thanks so much.

Sheila Hoffman
www.HoffmanGraphics.com

PS: I just tried replacing the search_template.html with the orginal that came with Zoom and it still doesn't return any results!

[wrensoft]

I think it is a strong possibility that you are running Apache on this server and the Apache configuration for the RLimitCPU and RLimitMEM directives are set too low and the script or the PHP executable itself (which is often run as a CGI) is being killed off by the server, whilst in the middle of execution

This was perviously discused here,
http://www.wrensoft.com/forum/viewtopic.php?t=189
and here
http://www.wrensoft.com/forum/viewtopic.php?t=12

------
David

[Ray]

As for the line break between the submit button... you can do this in several ways:

1.) Modify the language file ("Configure" -> "Languages") for the text "Results per page" and add a "
" like so:


STR_FORM_RESULTS_PER_PAGE=
Results per page:

2.) Define your own search form on the template and disable the one generated in the script:
http://www.wrensoft.com/zoom/support/faq_howto.html#searchform

[sheilahoff]

Thanks Ray. That worked. I would never have found where to put that page break.

And thank you David, too. The site is at Network Solutions and it is Apache. I'm in the process of trying to see what, if anything, they can do for me. I hope this is what the problem is. And I hope they'll fix it. I'm doubtful on the later. I'm finding them pretty uncooperative. This will give me justification to move the site!

I'll post back when I know what the outcome is.

Sheila