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meveland
03-28-2008, 02:10 PM
1. I have several documents that show as "No Title" in the search results. I have checked the indexlog and the index management and they both show the file having a name/title. I've also checked the properties of the file and it has a name/title (e.g. Manually Load Operating System.txt... see below)

03/28/08 06:09:59 - Indexing C:\home page\Technical Docs\3300 Manually Load Operating System.txt
03/28/08 06:09:59 - Processing DOC file C:\home page\Technical Docs\3300 Sending calls to VM from an ACD path.doc
03/28/08 06:09:59 - Indexing C:\home page\Technical Docs\3300 Sending calls to VM from an ACD path.doc

2. I've noticed, while the indexer is running, the logs show some files that Process, then Index, yet other just index. What's the difference ?
wrensoft
03-28-2008, 07:21 PM
1) I think you are confusing the 'file name' and the 'page title'. For example you might have a file named, 'index.html' and in that HTML file you have a page title of,
<title>Home page</title>

For a Word document the title is defined the document meta properties (In Word, select File / Properties from the menu).

2) Processing is required for binary documents, like .DOC files and .XLS files, to convert them back into plain text, so that the text can be indexed. For HTML and text files, no such procesing is requried.
meveland
03-29-2008, 02:47 AM
Thanks for the help.
meveland
03-31-2008, 01:22 PM
Here's the html from one of the files. It seems to have the title set correctly ?

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>How to mirror the LAN port on a CXi</title><link rel="STYLESHEET" type="text/css" href="/images.nsf/images/CSS/$File/extranet_stylesheet.css">
<script language="JavaScript" type="text/javascript">
<!--
// To open a new window
var newWindow
function openNewWindow( url, title ) {
if (!newWindow || newWindow.closed) {
var its_ie = false
var user_agent = navigator.userAgent.toLowerCase()
var window_width = 380
var window_height = 340
var window_left = (screen.availWidth / 2) - (window_width / 2)
var window_top = (screen.availHeight / 2) - (window_height / 2)

//This is commented out for now as we were having problems with the modal dialog.
//Now the dialog will always be opened as modeless, whether the browser is IE or not.
//if (user_agent.indexOf("msie") != -1) (its_ie = true)

if (its_ie)
{
var window_dimensions = "dialogheight: " + window_height + "px; " +
"dialogwidth: " + window_width + "px; " +
"dialogleft: " + window_left + "px; " +
"dialogtop: " + window_top + "px"
newWindow=window.showModalDialog( url, "", window_dimensions)
}
else
{
var window_dimensions = "height=" + window_height +
",width=" + window_width +
",left=" + window_left +
",top=" + window_top
newWindow=window.open( url, title, window_dimensions)
}

if (!newWindow.opener) {
newWindow.opener=window
}
} else {
newWindow.focus()
}
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
document._domino_target = "_self";
function _doClick(v, o, t) {
var url="/prodsupp/prodsupkb.nsf/byauthor/a8fe0d4166bf1b72852571d50050b94b?OpenDocument&Click=" + v;
if (o.href != null)
o.href = url;
else {
if (t == null)
t = document._domino_target;
window.open(url, t);
}

}
// -->
</script>
</head>
<body text="#000000" bgcolor="#FFFFFF">

<form action="">
<table border="0" cellspacing="0" cellpadding="0">
<tr valign="top"><td width="510"><font class="header"><b>
Knowledge Base Article
</b></font></td><td width="97"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td></tr>

<tr valign="top"><td width="510"><br></td><td width="97"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td></tr>

<tr valign="top"><td width="510"><a class='orange-reg' href="javascript:history.go(-1)">Back</a></td><td width="97"><a class='orange-reg' href="javascript:openNewWindow('/prodsupp/prodsupkb.nsf/FeedbackForm?OpenForm&ParentUNID=A8FE0D4166BF1B72852571D50050B94B&Category=TechSupport&ArticleID=06-9999-00028','Feedback')">Feedback</a></td></tr>
</table>
<br>
<table border="0" cellspacing="0" cellpadding="0">
<tr valign="top"><td width="298"><br></td><td width="12"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td><td width="298"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td></tr>

<tr valign="top"><td width="298"><font class="reg-text"><b>Article ID #</b></font><br>
<font class="reg-text">06-9999-00028</font></td><td width="12"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td><td width="298"><font class="reg-text"><b>Article Type</b></font><br>
<font class="reg-text">How-To Guide</font></td></tr>

<tr valign="top"><td width="298"><br></td><td width="12"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td><td width="298"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td></tr>

<tr valign="top"><td width="298"><font class="reg-text"><b>Article Title</b></font><br>
<font class="reg-text">How to mirror the LAN port on a CXi</font></td><td width="12"><img src="/icons/ecblank.gif" border="0" height="1" width="1" alt=""></td><td width="298"><font class="reg-text"><b>Publish Date</b></font><br>
<font class="reg-text">Nov-1-2006</font></td></tr>
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meveland
03-31-2008, 01:24 PM
Am I correct that a quoted search string is case sensitive, and if so ,is that something that you would consider changing in the next version, or at least making it optional ?
Ray
04-01-2008, 12:07 AM
There should be no problem indexing the title from the HTML you gave above. I just tested it by copy and pasting it in a file and indexing it.

Make sure you have "Title of page" enabled on the "Indexing Options" tab of the Configuration window. Also, the "Title of page" on the "Results Layout" tab if you wish it to appear in your search results.

And if the title was recently added (or the HTML was recently modified), you should make sure you are not indexing from a cached copy of the page in spider mode. Do this by checking "Reload all files (do not use cache)" on the General tab.


Am I correct that a quoted search string is case sensitive, ...

All searches are case insensitive by default. You may have changed this behaviour though, if you checked the option for "Support single-case languages (eg. asian languages)" on the "Languages" tab of the Configuration window.
meveland
04-03-2008, 01:02 PM
All properties and tags looked good. The url/filename beneath the content works fine. Thanks for the help.
Ray
04-03-2008, 11:23 PM
Does that mean everything's working fine now? You didn't make that clear.

If you are still having trouble with a particular file, you might want to e-mail it to us (http://www.wrensoft.com/contactus.html) and we can take a closer look.