Excel files are not being read (read error?)

[Anonymous]

Hello,

I have purchased the Zoom Search Engine 4.1 that I am planning to use for a corporate intranet. A big chunk of the files are .xls and Zoom isn't reading them for some odd reason. I thought that it was the server's fault because it is read-only, but that shouldn't matter. I tested this out anyway and copied everything over to a local machine (so everything would be editable) and it is still coming up with the same error.

The excel files are made in Excel 2000 sp3.

[XLS plugin error] Failed to convert XLS file due to format or read error.
XLS plugin failed. File not scanned.

Does anyone have any ideas?

[Ray]

Your XLS files may contain password protected worksheets or workbooks. Open the file in Excel and click on Tools -> Protection to check if this is the case.

More information here:
http://www.wrensoft.com/zoom/support/faq_plugins.html#xls_limits

[Anonymous]

Turns out that if I remove a graphic (logo) out of the excel files, it reads properly (strange?).

[Ray]

E-mail us a copy of the XLS file with the graphic intact which doesn't index (and a copy of the XLS file which indexes properly), and we can take a closer look.