Zoom Search Engine - Support
You may want to check the Zoom FAQ below first to see if your question has already been answered. You should also take a look at the Zoom Users Guide which is a free download. You might also want to drop by our new Discussion Forum to seek help and advice.
Both the Professional and Enterprise versions of Zoom come with 6 months of support. Additional support can be purchased by logging in via the PassMark site. You can find your Zoom order under 'Manage my products' and select 'Renew support'.
Frequently Asked Questions for Zoom (FAQs)
Browse through the following FAQs or select a category to jump to the appropriate group of questions:
How to ...
How to get started
How to customize the layout and appearance of the search template
How to configure or optimize Zoom
How to setup images, thumbnails and icons with Zoom
Foreign language support
See our foreign language support page for more information.
File format issues
Indexing PDF documents
Indexing DOC documents
Indexing XLS spreadsheets
Indexing PPT presentations
Does Zoom... ?
General usage issues
Dreamweaver Extension issues
Indexer errors and crash issues
For troubleshooting plugin related indexing messages, see the FAQ section for plugins.
PHP related issues
ASP related issues
ASP.NET related issues
CGI related issues
Sales & License key related questions