Zoom Search Engine FAQ - Sales & License key related

Q. My license key doesn't work?

After purchasing the software a license key is sent out via E-mail. This license key needs to be entered into the Zoom software (under the help menu).

When entering a license key, copy and paste the license key and user name from the E-mail. Doing a copy and paste will avoid the possibility of a typing mistake.

License keys purchased for V4 of the software will not work in V5 of the software. And visa versa, V5 keys will not work in V4 of the software. So check the software version matches the key you purchased. If you have an old V4 license key, you can upgrade to V5 or you can continue to use V4 of the software.

Q. Are there shipping/delivery costs for the Standard, Pro or Enterprise Editions?

There is no shipping cost if you download the software from our web site. You will be e-mailed a license upgrade key, which can be entered into the Free Edition application downloaded from our website. You will not be required to re-install the package.

If you order from our website there is an option to also have a CD delivered. These CD's are burned on demand and shipped from the USA as part of the online order process. The CD content is exactly the same as the file download from our website. So most people opt for the download to avoid shipping costs.

Q. How do I upgrade to the latest version?

Please see our upgrade page.

Q. What are the licensing policies for Zoom?
Q. Can I index multiple sites with one license of Zoom Std Pro or Enterprise?

A license is required for each copy of the Zoom Indexer application installed on a computer (Standard, Professional and Enterprise Editions only).

However, each installed copy of the Indexer can be used to create and maintain multiple search engines, for different sites.

So if you manage 5 different websites and index all of these sites from the same computer (with one installation of Zoom Indexer), then you will only need one license.

But if each of these websites will be indexed from different computers (eg. the clients you are designing the websites for will want to be indexing the site from their own computers), then you will need multiple copies of Zoom Indexer for each computer, and a license per Indexer.

You can also distribute the search files generated by the Indexer on an unlimited number of CDs and DVDs. There are no royalty fees for distributing the search files generated. However, you must retain the copyright information within the search scripts.

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