Zoom Search Engine FAQ - Sales & License key related
Q. My license key doesn't work?
After purchasing the software a license key is sent out via E-mail. This license key needs to be entered into the Zoom software (under the help menu).
When entering a license key, copy and paste the license key from the E-mail. Doing a copy and paste will avoid the possibility of a typing mistake.
For help with entering your license key, see this page with step-by-step instructions.
License keys purchased for V4, or V5 of the software will not work in V6 of the software and visa versa. So check the software version matches the key you purchased. If you have an old V4, or V5 license key, you can upgrade to V6 or you can continue to use V4 of Zoom or the final V5 release of Zoom.
Q. Are there shipping/delivery costs
for the Standard, Pro or Enterprise Editions?
There is no shipping cost if you download the software from our web site. You will be e-mailed a license upgrade key, which can be entered
into the Free Edition application downloaded from our website. You
will not be required to re-install the package.
If you order from our website there is an option to also have a CD delivered. These CD's are burned on demand and shipped from the USA as part of the online order process. The CD content is exactly the same as the file download from our website. So most people opt for the download to avoid shipping costs.
Q. Is there an annual subscriptions to use the software?
No. It is one off purchase for the software. You can use the version of the software that was purchased without additional payment, nor a time limit.
Q. How does support & maintanence work?
Free E-mail, forum and phone support (during our business hours) is provided for a 12 months period after a purchase.
All minor upgrades are free. (For example V5.0 to V5.1)
All major upgrades are free for 6 months after a purchase. Otherwise the optional major upgrade is offered at a discount.
Q. How do I upgrade to the latest version?
For details about free or discounted upgrades see our upgrade
Q. What are the licensing policies for
Q. Can I index multiple sites with one license of Zoom Std Pro or Enterprise?
A license is required for each copy of the Zoom Indexer
application installed on a computer (Standard, Professional and Enterprise Editions only). The free edition is free and can be installed as many times as you want.
However, each installed copy of the Indexer can be used
to create and maintain multiple search engines, for different sites.
So if you manage 5 different websites and index all of these sites
from the same computer (with one installation of Zoom Indexer),
then you will only need one license.
But if each of these websites will be indexed from different computers
(eg. the clients you are designing the websites for will want to
be indexing the site from their own computers), then you will need
multiple copies of Zoom Indexer for each computer, and a
license per Indexer.
You can also distribute the search files generated by the Indexer
on an unlimited number of CDs and DVDs. There are no royalty fees
for distributing the search files generated. However, you must retain
the copyright information within the search scripts.
If you need to move the indexer part of the software between computers, then you should uninstall it on the old machine and install it on the new machine. There is no limit to the number of times you can move the software between machines. You will need to re-enter your license key on the new machine.