Zoom Search Engine FAQ - Sales & License key relatedQ. My license key doesn't work?After purchasing the software a license key is sent out via E-mail. This license key needs to be entered into the Zoom software (under the help menu). When entering a license key, copy and paste the license key from the E-mail. Doing a copy and paste will avoid the possibility of a typing mistake. For help with entering your license key, see this page with step-by-step instructions. License keys purchased for V4, or V5 of the software will not work in V6 of the software and visa versa. So check the software version matches the key you purchased. If you have an old V4, or V5 license key, you can upgrade to V6 or you can continue to use V4 of Zoom or the final V5 release of Zoom. Q. Are there shipping/delivery costs for the Standard, Pro or Enterprise Editions?There is no shipping cost if you download the software from our web site. You will be e-mailed a license upgrade key, which can be entered into the Free Edition application downloaded from our website. You will not be required to re-install the package. If you order from our website there is an option to also have a CD delivered. These CD's are burned on demand and shipped from the USA as part of the online order process. The CD content is exactly the same as the file download from our website. So most people opt for the download to avoid shipping costs. Q. Is there an annual subscriptions to use the software?No. It is one off purchase for the software. You can use the version of the software that was purchased without additional payment, nor a time limit. Q. How does support & maintanence work?Free E-mail, forum and phone support (during our business hours) is provided for a 12 months period after a purchase. All minor upgrades are free. (For example V5.0 to V5.1) All major upgrades are free for 6 months after a purchase. Otherwise the optional major upgrade is offered at a discount. Q. How do I upgrade to the latest version?For details about free or discounted upgrades see our upgrade page. Q. What are the licensing policies for
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